FAQs

1. What is Pastel Nut?

Pastel Nut is a creative lifestyle brand offering a diverse range of Kawaii, Ghibli, and anime-themed products, from fashion to accessories.

2. How do you handle shipping delays or issues?

If you encounter any shipping delays or issues, please contact our customer support team at [email protected], and we will assist you promptly.

3. Are Pastel Nut products ethically sourced?

Yes, we are committed to ethical sourcing and ensure our products meet high standards of quality and sustainability.

4. Do you offer international shipping?

Absolutely! We provide international shipping to bring the whimsy of Pastel Nut to fans around the world.

5. Can I modify my order after placing it?

Once an order is placed, modifications can be made before the items are shipped to the destination. Please carefully review your cart and contact our customer support at [email protected] promptly with any changes you’d like to make. Once the order has been shipped, we are unable to make further modifications. Your satisfaction is our priority, and we appreciate your understanding.

6. How can I track my order?

You will receive a tracking number via email once your order ships. Use this to track your package’s journey to your doorstep.

7. What is your return policy?

Please check our Return Policy page for details on returns and exchanges. We want you to be happy with your Pastel Nut purchase!

8. Are Pastel Nut products suitable for all ages?

Absolutely! Our products cater to a diverse audience, bringing joy to individuals of all ages who appreciate creativity and unique style.

9. How often do you release new collections?

We frequently launch new collections to keep our offerings fresh and exciting. Stay tuned for the latest trends and designs!

10. Are Pastel Nut products limited edition?

Some of our items are limited edition, so be sure to grab your favorites before they’re gone!

11. Do you collaborate with other brands or artists?

Yes, we love collaborations! Follow us on social media to stay updated on upcoming partnerships and exclusive releases.

12. How can I stay informed about Pastel Nut promotions?

Subscribe to our newsletter and follow us on social media for the latest updates, promotions, and exclusive offers.